Tracker South Africa
Tracker South Africa is a leading provider of vehicle tracking and recovery solutions. With a commitment to customer service and innovation, the company aims to enhance the safety and security of its clients’ vehicles. Tracker South Africa is dedicated to building strong relationships with its customers and partners, ensuring that they receive the best possible service and support. The company operates in a dynamic environment, focusing on delivering high-quality products and services to meet the needs of its clients.
What included
| Minimum Qualification | Matric/Grade 12 |
| Experience Level | Entry Level |
| Experience Length | 1 year of Contact Centre experience |
| Working Hours | To be determined |
| Industry | Telecommunications |
| Contract Type | Fixed Term (12 months) |
| Salary | Market Related |
Responsibilities
- Promote Tracker products and services to existing and prospective clients.
- Build, maintain, and strengthen relationships with partners and stakeholders.
- Handle contract administration, feedback, and daily statistical reporting.
- Maintain high customer service standards in a demanding environment.
- Provide support across regions, departments, and teams.
- Achieve and exceed set performance targets.
- Capture data accurately and follow up on leads/queries.
- Schedule Tracker unit installations and liaise with technicians.
- Manage and reschedule appointments as needed.
- Ensure accuracy and quality in scheduling.
- Monitor effective use of Tracker technicians.
- Outsource work to fitment centres when required.
- Maintain local and regional scheduling relationships.
- Manage potential cancellations proactively.
- Take ownership of all queries and calls, ensuring resolution within SLA standards.
Qualifications & Requirements
- Matric/Grade 12 with at least 1 year of Contact Centre experience.
- Bilingual in English and Afrikaans (advantageous).
- Computer literate with strong typing and accurate data capturing skills.
- Excellent communication and telephone etiquette.
- Strong analytical and problem-solving ability.
- Ability to work effectively under pressure.
- Comfortable with voice-recorded calls.
- Excellent time management and adherence to deadlines.
- High levels of self-discipline and ability to work independently.
How to Apply
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